Privacy & Security Policy
Homeless Friendly is committed to protecting any personal information that you mayprovide to us. Further, we recognise the importance of informing you how we treatinformation about you that we may receive from use of this website, as well as datacollected elsewhere.
Homeless Friendly does not sell or lease personal information about you to any third-parties or for any use. Homeless Friendly will provide a copy of all information wehold about you if you direct us to do so.
Who we are:
Homeless Friendly is a UK registered charity.
Our registration details are:
Registered address: c/o Lime Square Medical Centre, Lime Square, Openshaw,
Manchester, M11 1DA
Charity Registration number: 1182814
Email: homlessfriendly@gmail.com
Your rights regarding your data::
Under GDPR regulations, which came into effect on the 25th of May 2018,individuals have been given specific rights regarding their personal data.
These rights are:
– The right to be informed: Individuals have the right to be informed about thecollection and use of their personal data.
– The right of access: Individuals have the right to access their personal data.
– The right to rectification: Individuals have the right to have inaccurate personaldata rectified, or completed if it is incomplete.
– The right to erasure: Individuals to have personal data erased, but this is notabsolute and only applies if not required for legal or similar purposes.
– The right to restrict processing: Individuals have the right to request the restrictionor suppression of their personal data. This is not an absolute right and only applies incertain circumstances. When the process is restricted, we will place your data in asuppression list to ensure it is no longer used.
– The right to object: Individuals have an absolute right to stop their data beingprocessed in certain circumstances, such as for direct marketing.
Your personal data
We may collect information about you from various means, depending on yourinteraction with us. This can include, but not limited to:
– Use of this website
– Donations you make via this website, phone, post or in person
– Fundraising event registrations
– If you contact us via email, phone, letter or through our website
– Job applications
– When you enter a prize draw
– When you interact with us on our various social media platforms
What information do we collect about you?
The information we collect about you will only be relevant to the type of interactionwe have with you. For example, if you have donated with us, we may collect yourname, home address, email address and payment details.
Sensitive data is only collected when there is a clear reason. For example, we mayneed to know the status of your health if you have registered for a physicallydemanding fundraising event. In all other cases we do not collect or hold such data.How we use your information
The information we collect is used to ensure you receive the best service possiblefrom us. Your data can be used in a variety of ways, for example:
– Processing your donations
– Provide you with the services or information you require
– Updates on appeals, events and project feedback
– Processing Gift Aid
– Confirmation of donations and event registrations
– To deal with queries and requests you make
– To personalise the service we provide you
– To improve our website, services and projects
Consent to use your information
If you have given us explicit consent to use your personal data for marketingpurposes, you always have the right to withdraw this consent at any time.Any direct communication you receive from us, whether via post, email, phone, SMSor other means will include clear instructions on how to withdraw your consent.
To withdraw your consent for any particular means of communication from us,
please contact our team:
Email: homelessfriendly@gmail.com
If you do choose to withdraw consent, we will hold your data on a suppression list toensure you are not contacted again.
Sharing your information
Homeless Friendly will never sell or lease your data.
If you have given us consent to contact you for marketing, information sharingpurposes or due to what we deem as a legitimate interest, we may share yourinformation with third parties such as:
– Mailing houses if we are allowed to send you marketing material in the post
– Email and text message service providers if you have allowed us to contactyou via those means
– HRMC if you have selected to give Gift Aid with your donations
– Payment processing providers if you have made a credit or debit transactiononline, via the phone, post or in person
– Event organisers, airlines and hotels if you have registered for a fundraisingevent in the UK or abroad
– Law enforcement agencies if we receive a valid request
– Due diligence checks to ensure no one is using our services for criminalactivities
– Websites and software providers for the purposes of providing you theservices you require, as well as improving our service in general
Requesting information we hold about you
You can request the information we hold about you at any time by contacting ourteam. Please note it can take up to 30 days to receive this information.
How long we keep hold of your personal data
The length of time we keep data is dependent on the type of data it is but is generallyonly as long as necessary. Some data must be kept by law for a certain period. Forexample, information about donations eligible for Gift Aid must be kept for sevenyears to comply with HMRC regulations.
This website
In general, you can visit this Site without telling us who you are or revealing anyinformation about yourself. Our web server may collect the IP addresses, not theemail addresses, of visitors. In addition, there are portions of this Site where we mayneed to collect personal information from you for a specific purpose, such as makinga donation.
The information collected from you is stored in the form of cookies and may includeyour name, address, telephone, or email address.You can find out more about cookies and how we use them below.
What are cookies?
Cookies are small text files stored by your browser. They help websites to rememberinformation about their users. This information often helps the site perform usefulfunctions such as remembering which items have been added to your shopping cart.Cookies allow websites to remember your activity so they can recognise you whenyou use the site again in future and respond accordingly. This will mean you have abetter, more personalised experience the next time you visit.
Cookies on our site are anonymous and do not contain any personal identifiable information.
Changing cookie preferences You can update and change your cookie preferences at any time by clicking the linkfound in the footer of each page. To ensure you receive the best experience fromHomeless Friendly and using this Site in particular, we suggest you use therecommended settings.
You can also use your browser to disable cookies through your web browserpreferences.
Types of cookie we use
Necessary cookies: Necessary cookies enable core functionality such as pagenavigation and donation payments. The website cannot function properly withoutthese cookies, and can only be disabled by changing your browser preferences.
Website Analytics: Analytical cookies help us to improve our website and userexperience by collecting and reporting information on its usage.Advertising: Advertising cookies help us to ensure the advertising you see from usis relevant to you. We use third party services to provide this advertising.
If you have any questions about this Privacy Policy, please get in touch viahomlessfriendly@gmail.comPlease check this Privacy Policy periodically to inform yourself of any changes.